FAQ

We offer a wide range of handmade custom products including:

• Custom Tumblers — Stainless steel tumblers with vibrant sublimation designs (20 oz and 40 oz)
• Handmade Beaded Pens — One-of-a-kind writing instruments with beautiful bead combinations
• Lid & Straw Toppers — Custom toppers for Stanley cups and 40 oz tumblers
• Custom Name Plate Keychains — Personalized keychains in 19 colors and 6 font styles
• Sublimation Prints — Ready-to-press designs for DIY crafters
• Custom Apparel — Hoodies and clothing with unique designs
• Mystery Boxes — Surprise collections at special prices

Yes! We love creating custom pieces. Contact us through our contact page with your design idea, and we'll work with you to bring your vision to life. Custom orders typically take 1-2 weeks depending on complexity.

Our custom name plate keychains offer extensive personalization:

• 19+ plate colors to choose from
• 6+ font styles for your text
• Custom text — names, words, or short phrases
• Multiple sizes available

Check out our Custom Name Keychain product page for all available options.

Our lid and straw toppers are designed to fit 10mm straws, which is the standard size for Stanley cups and most 40 oz tumblers. They're also compatible with other popular brands like Yeti, Simple Modern, and similar tumblers with 10mm straws.

No — hand wash only. Custom tumblers with sublimation prints, vinyl decals, or decorative finishes should never go in the dishwasher. The high heat and harsh detergents can damage the designs. Hand wash with mild soap and warm water to keep your tumbler looking brand new. Check out our Tumbler Care Guide for detailed instructions.

Simply browse our product collections, select the item you want, choose your customization options (color, font, text, etc.), and add it to your cart. Proceed to checkout to complete your order. We accept all major credit cards and PayPal.

Since our products are custom-made, please contact us as soon as possible if you need to modify or cancel your order. Once production has started, changes may not be possible. Reach out to us and we'll do our best to accommodate your request.

We don't currently offer gift wrapping, but all orders are packaged with care to ensure they arrive safely. Add a note during checkout if you'd like us to include a gift message.

Since all products are handmade to order, please allow:

• Processing time: 5-7 business days for custom items
• Shipping time: 3-7 business days (standard shipping within the US)
• Total estimated delivery: 8-14 business days

During peak seasons (holidays, back-to-school), processing may take slightly longer. We'll always keep you updated on your order status.

Yes! We offer free shipping on all orders over $150. For orders under $150, standard shipping rates apply and are calculated at checkout based on your location.

Currently, we ship within the United States. International shipping may be available for select items — please contact us to inquire about international orders.

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to track your package through the shipping carrier's website.

Because our products are custom-made to your specifications, we generally do not accept returns on personalized items. However, if your item arrives damaged or defective, please contact us within 7 days of receiving your order with photos, and we'll make it right — either with a replacement or a refund.

We package all orders carefully, but if something arrives damaged, please:

1. Take photos of the damaged item and packaging
2. Contact us within 7 days of delivery
3. Include your order number and photos in your message

We'll work quickly to resolve the issue with a replacement or refund.

Since our items are custom-made, exchanges are handled on a case-by-case basis. Please contact us as soon as possible if you'd like to discuss an exchange. We'll do our best to work with you.

For the best results:

• Hand wash only with mild soap and warm water
• Never put in the dishwasher
• Avoid abrasive scrubbers
• Dry thoroughly after washing
• Remove accessories (toppers, straws) before cleaning

For a complete guide, read our Custom Tumbler Care Guide.

Gently wipe the beads with a soft, dry cloth. Avoid getting the pen mechanism wet. Store in a dry place and avoid dropping, as some beads may be delicate.