Privacy Policy

Last Updated: January 1, 2026

Effective Date: January 1, 2026

1. Introduction

Kre8tive Soul Kustoms LLC ("we," "our," "us") values our customers and respects your privacy. This Privacy Policy describes the personal information we collect about you, how we use it, how we share it, and your rights and choices regarding your information. This policy applies to our website, mobile applications, and any other online services (collectively, the "Services").

2. Information We Collect

We collect information that identifies, relates to, describes, or is reasonably capable of being associated with you ("Personal Information"). We collect this data in the following categories:

• Identifiers: Such as your real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol (IP) address, email address, account name, or other similar identifiers.

• Commercial Information: Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

• Financial Information: Payment card number, expiration date, and billing address (processed securely by our payment processors).

• Internet or Other Electronic Network Activity: Browsing history, search history, and information regarding your interaction with our website, application, or advertisement.

• Geolocation Data: Physical location or movements based on IP address.

• Inferences: Derivations drawn from any of the information above to create a profile about you reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes (e.g., "Streetwear Enthusiast").

3. Sources of Information

We collect information from the following sources:

• Directly from You: When you create an account, make a purchase, contact customer support, or sign up for newsletters.

• Automatically: Via cookies, pixels, web beacons, and server logs when you visit our site.

• Third Parties: From analytics providers (e.g., Google Analytics), advertising networks, and social media platforms.

4. How We Use Your Information

We use your Personal Information for business and commercial purposes, including:

• Transactional: To fulfill your orders, process payments, and manage returns.

• Account Management: To maintain your profile and preferences.

• Marketing & Advertising: To send you promotional materials, newsletters, and to serve you relevant advertisements on our site and third-party sites.

• Analytics: To analyze trends, usage, and activities to improve our Services.

• Security: To detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and prosecute those responsible for that activity.

• Legal Compliance: To comply with applicable laws and regulatory requirements.

5. Sharing and Disclosure of Information

We do not sell your personal information for money. However, we may share information with the following categories of third parties:

• Service Providers: Companies that perform services on our behalf, such as payment processing, shipping, data analysis, email delivery, hosting services, and customer service.

• Marketing Partners: Third-party advertising networks and social media platforms (e.g., Meta, Google) to display targeted advertisements to you.

• Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or act in urgent circumstances to protect the personal safety of users or the public.

• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

6. Cookies and Tracking Technologies

We and our third-party partners use cookies, pixel tags, and similar technologies to collect information about your browsing activities over time and across different websites.

• Essential Cookies: Necessary for the website to function (e.g., keeping items in your cart).

• Functional Cookies: Enable enhanced functionality and personalization.

• Advertising Cookies: Used to deliver relevant ads and track ad performance.

Your Choice: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies.

7. Your Privacy Rights and Choices

Depending on your jurisdiction (including residents of Texas, California, Virginia, Colorado, Connecticut, and Utah), you may have specific rights regarding your Personal Information:

• Right to Access: You have the right to request a copy of the specific pieces of personal information we have collected about you.

• Right to Correction: You have the right to request that we correct inaccurate personal information.

• Right to Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions (e.g., retaining records for tax purposes).

• Right to Opt-Out: You have the right to opt-out of the processing of your personal data for purposes of targeted advertising or the sale of personal data.

How to Exercise Your Rights:

To exercise any of these rights, please contact us at support@kre8tivesoul.com. We will verify your request to ensure the security of your data.

8. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

9. Children's Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.

10. Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

11. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to the practices of other websites, and we are not responsible for the actions and privacy policies of third parties. We encourage you to read the privacy policies of each website that you visit.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible.

13. Contact Us

If you have questions or comments about this policy, or if you would like to exercise your rights, you may contact us using the information below:

Kre8tive Soul Kustoms LLC

Attn: Privacy Officer

San Antonio, TX 78254

Email: support@kre8tivesoul.com